Privacy policy
Information We Collect during check-out
At Azul Crystals, we value your trust and are committed to transparency. Here’s how we collect and use your information during the checkout process on our store.
What We Collect and Store
While you browse and shop on our website, we may collect and store the following information:
- Products You View: We track items you’ve viewed to help display recently viewed products and improve your shopping experience.
- Location, IP Address, and Browser Type: This data helps us estimate shipping costs and taxes.
- Shipping Address: We ask for your shipping address to calculate shipping fees and to ensure your order reaches you accurately.
We also use cookies to remember your cart contents as you navigate our site.
When You Place an Order
When you make a purchase, we collect necessary personal and billing details, including:
- Full name
- Billing and shipping addresses
- Email address
- Phone number
- Optional account information (if you choose to create an account), such as username and password
This information is used to:
- Process and deliver your order
- Send updates about your order and account
- Respond to queries, refund requests, or complaints
- Comply with legal and tax obligations
- Improve our store offerings and user experience
- Send promotional messages (only if you’ve opted in)
If you register for an account, we will securely store your name, address, phone number, and email to make future checkouts faster and easier.
Data Retention
We retain your data only as long as necessary for the purposes outlined above, or as required by law. For example:
- Order and account data (e.g., name, email, billing/shipping details) is stored for up to 5 years for tax and accounting purposes.
- Comments and reviews, if submitted, will also be stored.
Access to Your Data
Only select members of our team have access to your personal data. This includes:
Administrators and Shop Managers, who can view:
- Order details (items purchased, delivery address, date of purchase)
- Customer contact and billing information
This access ensures your orders are fulfilled accurately and support requests are handled efficiently.
Sharing information
We do not sell or share your information with third-party advertisers or unrelated businesses.
We only share data with third-party services essential to operating our store, such as:
- Payments
We accept payments through PayFast, a secure third-party payment gateway.
When processing payments, your data may be shared with PayFast for verification and transaction purposes. This includes:
- Purchase total
- Billing information
For more details, please refer to the PayFast Privacy Policy.
Your Rights and Choices
You have the right to:
- Access, correct, or delete your data
- Request a copy of your stored information
- Opt out of marketing emails at any time
To exercise your rights, contact us at info@azulcrystals.co.za
